Satisfaction of university teachers attended at a private health care facility in northern Lima; [Satisfacción de los docentes universitarios atendidos en un establecimiento de salud privado Lima Norte]

Abstract

User satisfaction is the extent to which people go to a state or private institution to receive care, therefore, the objective of the study is to determine the satisfaction of university teachers attended in a private health facility in North Lima. It is a quantitative, descriptive, cross-sectional and non-experimental study, with a population of 143 university teachers who completed a questionnaire of sociodemographic aspects and the instrument to measure satisfaction. In its results, in its reliability dimension, university teachers who were dissatisfied were 22 % and those who were satisfied were 78 %. In conclusion, private institutions should improve comprehension by using a language that allows people to understand each other, as this allows a good health professional-patient relationship. © Autor(es); 2023.